In this post, we will discuss the importance of reporting accessibility-related bugs to Apple and the best way to do so.
AppleVis is a great platform for discussing VoiceOver, Braille, and low vision related issues in Apple products, allowing you to confirm with others if what you are experiencing is indeed a bug, find and share workarounds, and express your frustration. However, it's important to make sure that the Accessibility Team at Apple is aware of these bugs so they can address them in future software updates.
It is important to submit feedback for every issue, even if you believe it is obvious and are sure it must already have been been reported by others. Your feedback can provide valuable information that can assist Apple's engineers in resolving the issue. Furthermore, the number of reports received on a specific problem influences its priority. By submitting feedback, you contribute to Apple's understanding of the extent of the issue's impact and increase the likelihood of allocating resources towards its resolution. Therefore, reporting accessibility bugs directly to Apple plays a vital role in enabling the company to track, investigate, and ultimately fix the issue.
Apple's preferred method for reporting bugs related to the accessibility features of its software is by email sent to firstname.lastname@example.org with the following information:
- Brief description of the problem
- Frequency of the problem (e.g. always, sometimes, rarely)
- Steps to reproduce the problem
- Expected result after taking the steps
- Actual result after taking the steps
- Details of the software and hardware being used
Include a screen recording of the issue, if possible. If you have multiple bugs to report, send a separate email for each bug to make it easier for Apple to log and track.
Note that you may not receive a response from Apple unless they require additional information.
For assistance with using your Apple product, the company offers a dedicated accessibility helpline for users in the US, UK, Australia, and mainland China. The telephone numbers are:
- US: 1-877-204-3930
- UK: 0800 048 0754
- Australia: (61) 1-300-365-083
- China mainland: 400-619-8141 (Mandarin only)
For non-accessibility related feedback to Apple, visit the feedback form on their website at www.apple.com/feedback
User feedback is crucial to making the Apple ecosystem more accessible. So, file suggestions and bug reports regularly to help improve the experience for all users.
This still applies and should be a major part of reporting bugs
Came across this post, many of the things apply to ios 8, will apply to ios 8.1, 8.2, 8.3, and going forward.
Thank you so much for writing this post. It will be helpful in case I ever have to report a bug.
Apple's Twitter Support
I was just looking through my account and thought I'd say something else here. I have since had to contact Apple's support team on Twitter regarding some issues. Each time they responded within only minutes. This includes my current contact with them. I'm having an issue with an app from Amazon, and the Apple Twitter support team is doing a very commendable job. As far as reporting specific access issues, I'm not sure yet but Twitter seems to be another good way of getting tech support from the good folks at 1 Infinite Loop in Cupertino these days. Their handle is AppleSupport.
iOS 11 Safari bookmarks drag and drop
When I double tab with one finger and hold, I can't move the bookmark up and down like what I did in iOS 10.
Thank you for sharing this very helpful information.
Just wanted to bump this blog so it's in the latest posts.
A brilliant introduction
I know it is two months since I signed up for Apple Vis And I am just getting the hang of navigating around the platform. The instructions are given, give a really good start for anybody using the platform.
Cheers David, stay safe