Report Accessibility Issues in iOS, iPadOS, macOS, watchOS or tvOS: A Guide on How and Why

In this post, we will discuss the importance of reporting accessibility-related bugs to Apple and the best way to do so.

AppleVis is a great platform for discussing VoiceOver, Braille, and low vision related issues in Apple products, allowing you to confirm with others if what you are experiencing is indeed a bug, find and share workarounds, and express your frustration. However, it's important to make sure that the Accessibility Team at Apple is aware of these bugs so they can address them in future software updates.

It may be tempting to assume that another user has already reported the bug you've encountered, or that Apple is already aware of it, but that's not always the case. You may possess a crucial piece of information that can help Apple's engineers resolve the issue. Additionally, the number of reports on a specific problem affects its priority for the company - the more reports received, the more likely Apple is to allocate resources to fixing it. Accordingly, by reporting accessibility bugs directly to Apple, you help ensure that the company is able to track, investigate, and fix the issue.

Apple's preferred method for reporting bugs related to the accessibility features of its software is by email sent to accessibility@apple.com with the following information:

1. Brief description of the problem
2. Frequency of the problem (e.g. always, sometimes, rarely)
3. Steps to reproduce the problem
4. Expected result after taking the steps
5. Actual result after taking the steps
6. Details of the software and hardware being used

Include a screen recording of the issue, if possible. If you have multiple bugs to report, send a separate email for each bug to make it easier for Apple to log and track.

Note that you may not receive a response from Apple unless they require additional information.

For assistance with using your Apple product, the company offers a dedicated accessibility helpline for users in the US, UK, Australia, and mainland China. The telephone numbers are:

• US: 1-877-204-3930
• UK: 0800 048 0754
• Australia: (61) 1-300-365-083
• China mainland: 400-619-8141 (Mandarin only)

For non-accessibility related feedback to Apple, visit the feedback form on their website at www.apple.com/feedback

User feedback is crucial to making the Apple ecosystem more accessible. So, file suggestions and bug reports regularly to help improve the experience for all users.