Uber

Last modified
Monday, October 7, 2019
Member of the AppleVis Editorial Team
Category

Description of App

Uber is a ridesharing app for fast, reliable rides in minutes – day or night. There’s no need to park or wait for a taxi or bus. With Uber, you just tap to request a ride, and it’s easy to pay with credit card or cash (in selected cities only).

Whether you’re going to the airport or across town, there’s an Uber for every occasion. Uber is available in more than 500 cities worldwide – download the app and take your first trip today.

Requesting your Uber is easy – here’s how it works:

- Just open the app and tell us where you want to go.

- The app uses your location so your driver knows where to pick you up.

- You’ll see your driver’s picture and vehicle details, and can track their arrival on the map.

- Payment can be made by credit card, cash (in selected cities only), Apple Pay, PayPal and more.

- After the ride, you can rate your driver and provide feedback to help us improve the Uber experience. You’ll also get a receipt by email.

Need a simple way to get from A to B quickly? Take uberX, our most affordable option for individual travel.

Want to save money on your ride? Take uberPOOL – you’ll travel with other riders heading in the same direction, and enjoy a lower fare.

Want a more exclusive experience? Take a high-end vehicle with UberBLACK. And there are even more options – whether you’re travelling with a big grou or need a vehicle with accessibility features.

See if Uber is available in your city at https://www.uber.com/cities

Follow us on Twitter at https://twitter.com/uber

Like us on Facebook at https://www.facebook.com/uber

Got a question? Visit uber.com/help.

Note: continued use of GPS running in the background can dramatically decrease battery life.

Version

3.371.10002

Free or Paid

Free

Apple Watch Support

Yes

Device(s) App Was Tested On

iPhone

iOS Version

13.1.2

Accessibility Comments

On the Ride Options screen, VoiceOver does not speak the ETA or pick-up location for the selected vehicle type. Other users (see comments #69-74 below) have also reported difficulties changing the pick-up location or destination once the ride is booked, though I have not attempted to do this in recent versions of the app so cannot personally comment. Lastly, not all of the buttons in the app are labeled properly.

VoiceOver Performance

VoiceOver reads most page elements.

Button Labeling

Most buttons are clearly labeled.

Usability

There are some accessibility issues with this app, but it can still be used if you are willing to tolerate these issues and learn how to work around them.

Developer's Twitter Username

@Uber_Support

Recommendations

7 people have recommended this app

Most recently recommended by Brandt 1 year 10 months ago

Options

Comments

Submitted by KE7ZUM on Sunday, October 4, 2015

They said in their blog article that they were going to fix te issues voice over users had. I might be remembering something else though. Lol!

Submitted by Toonhead on Sunday, October 4, 2015

Well, that's not very re-assuring. Perhaps you could provide a link to this blog post?

Submitted by James Mannion on Monday, October 12, 2015

At least the latest version, 2.98.7 appears to work. It appears that what you have to do though is to touch, not swipe, but touch the screen quickly after you double tap the trip options button. Then the options stay on the screen and you can get to them either way, by swiping or exploring. They visually disappear quickly too if you don't touch the screen, I don't know if voiceover has anything to do with that or not.

Submitted by KE7ZUM on Monday, October 12, 2015

It's all over applevis, but here is the blog post they admired they messed up.They did not promise an ETA for the fix but they warned users not to update to 2 week's ago's update. They were working on a fix.

Submitted by William on Saturday, March 26, 2016

Hi all,

In the last few versions of the app, I am unable to find a way to get an estimated fair. The app used to announce the estimate as part of the voiceover hint for the request button, but that seems to have stoppe.

Does anyone know how to access the fair estimate now? Did uber remove this function?

Thanks,

William

Submitted by David Standen on Saturday, March 26, 2016

I have been using Uber for nearly 6 months and use them almost every weekday afternoon to travel from work back to the local railway station. My work colleague, who is also blind, uses a guide dog and apart from 2 Uber drivers who refused to transport the dog, I have experienced no issues at all. Appropriate action was taken by both of us, to Uber and the Human Rights and Equal Opportunity Commission, and the complaints were handled appropriately. I have found most Uber drivers will really go out of their way to assist and they want the experience to be as comfortable as possible. As others have stated, I highly recommend those who haven't given Uber a try, to do so. I am located in Sydney, Australia.

Submitted by ming on Saturday, March 26, 2016

well, I use this app and service for few times. and I think it was a good experience...
the apps mostof it are quite accessible...

Submitted by JeffB on Monday, April 11, 2016

So I was going to take Uber home the other day, I had it on the second screen where it said sellect an option, and had the ride I wanted selected but couldn't get it to go through. Was I missing something?

Submitted by Troy on Monday, April 11, 2016

The fair estimator still works, after you enter your address and destination there should be a button that says get a fair estimate or something to that affect. As far as rides not going through I have no clue on that one. I also noticed once my uber is ordered there's a new option on the trip info screen about music. I'm thinking that's a new feature where you can request what type of music you wanna hear?

Submitted by Deb on Tuesday, April 12, 2016

Hi Jeff, There is a button at the bottem of the screen that says Request Uber that you select. The only time that I haven't had the ride actually go through was once when I didn't have a good signal (inside a large office building) and once when there wasn't a car available. In the later case it did put that message on the screen. HTH.I'm very impressed with Uber and the service they provide!

Submitted by Jim on Saturday, April 23, 2016

I have updated my app to the latest version 2.130.0 and if the driver becomes unavailable voiceover still announces that the driver is x amount of minutes away even if voiceover says uber x unavailable. was wondering if anyone has experienced this and who we can contact to get it resolved.

Submitted by KE7ZUM on Wednesday, February 1, 2017

I have to say using uber pool is accessible, except when it comes time to choose the number of seats. If you swipe the page refreshes. When you explore by touch you cannot select the number of seats. I got lucky and selected 1. Can someone else test, then let the uber team know what's up if at all possible? I already did through twitter but sadly no response as of yet.

Submitted by Jessica Diaz on Saturday, December 16, 2017

Does anyone have this issue? We moved in to a condo last year. I put my home in. When the drivers see it, it takes them to a totally different place about 2 blocks away in a townhouse community. It is basically behind our huge complex. How can I try to fix this?

Submitted by Kareem Dale on Wednesday, January 31, 2018

Club AppleVis Member

I am using the latest version of the Uber App and the latest IOS version (11.2.5) on an iphone 8. On the home screen of the App, there is a Current Profile button where you can change between payment profiles of personal or business. Double tapping this button is no longer working. Is anyone else experiencing this and/or does anyone have a work around?

Submitted by Justin on Wednesday, January 31, 2018

Hi,
So the address thing. I noticed that a a few months ago as well. I also live in a condo, and I put in my address as home. Driver shows up later, but she said she was waiting at a house like two blocks away from me. I said I thought I put in the right address, I know I did. So what I do from then on is I just put my home address in, not as "home" so it works great then.

Submitted by Ekaj on Monday, September 10, 2018

This sounds good. I have checked out their website and it's not bad at all in terms of VoiceOver performance. Full disclosure: I briefly know a guy who drives for Uber, and I know someone who drives for Lyft as well. I've been a paratransit rider off and on for quite some time, and it most definitely has its good and bad points. Scheduling being one of the latter, at least for me. Although, in fairness to the drivers I've had I have to commend them. But I'm definitely checking out the Uber app hopefully very soon. Been rather busy with other things, but I need and want to get out of my apartment more and I'm not the only one saying that either.

Submitted by Ekaj on Friday, December 14, 2018

Hi all. I'm back to report that a sighted tutor and I took Uber to and from the YMCA this morning, and it was a success. This was my first time using Uber. Both drivers were very helpful and courteous. The ride to the Y ended up being an Uber-Pool, because I think that's what came up first in the app. Speaking of the app, I'm finding it to work pretty well with VoiceOver. I'm still not quite there regarding typing on the iPhone, so my tutor assisted me with that part. But I was able to rate the second driver and tip him.

Submitted by Francisco crespo on Tuesday, September 17, 2019

Using the latest version released, I am unable to change pickup address or destination if I made a mistake or if GPS got it wrong.
Steps to reproduce:
1. Open the Uber app and choose one of your suggested destinations.
2. You will find the screen to choose the service you want but the edit boxes to change origin or destination will not be there. This means that to make sure that the pickup point was selected correctly you will need to add both addresses manually instead of picking a suggested destination and then edit pickup if needed.
Can anyone else repro this?

Even if you enter a destination manually, the button to edit pickup doesn't seem to be there. I have used the voiceover feedback option near the bottom the help section in the app through accessibility. I would recommend others do this as well to report the issue.

Submitted by Justin Philips on Wednesday, September 18, 2019

Instead of bettering their service, they are notorious for fiddling with the look of the app.

Submitted by KE7ZUM on Wednesday, September 18, 2019

I use freebird instead. This alous you to get cash back on yoru rides and it will work nicely with uber and lyft. Try that and see if that works for you.

Submitted by JoshNyc on Thursday, September 19, 2019

In addition to the origin and destination fields missing when requesting a ride once you are assigned a driver the item indicating how long till they arrive which counts down and then says Meet Your Driver is no longer accessible through Voiceover. In speaking with friends all of these items are still visually exactly where they have always been to anyone looking at the screen, but due to something in one of the recent updates they managed to break the accessibility through Voiceover.

I’ve submitted this through the app’s Help area under Accessibility and would encourage as many people as possible to do so since I’m assuming this is the quickest and most direct waya to get this feedback to those who have the ability to correct it.

You are right. However, for the ETA there is a workaround: if you expand the the trip options by tapping on the information of your driver, you will find the ETA in that screen. It is not ideal but a good way around the issue for now.
I posted this issue here because in my country, Argentina, the accessibility feedback is not available. So I hope those who can report it take the time to do it and hopefully a fix will be released soon.
Thanks all for confirming

Submitted by Gary c on Monday, October 7, 2019

Where can you find the app version with voiceover? A sighted person saw it I think on the settings menu but I couldn’t find it with voiceover.
Thanks.

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