Southwest Airlines

Last modified
Wednesday, October 4, 2017
Category

Description of App

Traveling with Southwest Airlines is now even more convenient with our first iPhone app. Make reservations, check in for flights, and access your Rapid Rewards account directly from your iPhone. Plus, our iPhone app has DING! functionality built in, giving you instant access to exclusive, limited-time-only air fare deals. When a DING! fare is made available, you’ll be notified immediately on your iPhone.

So now there’s no need to boot up your laptop or make a phone call to prepare for your next trip. Just pull out your iPhone to:

  • View & book the latest DING! deals
  • Book or cancel air reservations
  • Book or cancel rental car reservations
  • Check in for your flight
  • Check flight status
  • Review flight schedules
  • Access your Rapid Rewards account
  • Access helpful contact information

With many of southwest.com’s most popular features now in the palm of your hand, traveling on Southwest is more convenient than ever before.

Version

1.7

Free or Paid

Free

Apple Watch Support

Not Known

Device(s) App Was Tested On

iPhone

Accessibility Comments

The main screen buttons are unlabeled in VoiceOver, so you must memorize where each option is. Once you do this, you can partially use some features of the app such as checking your Rapid Rewards account balance or next reservation. When booking new flights, the date picker may not work properly. More blind users need to contact Southwest Airlines so that they will make accessibility changes.

VoiceOver Performance

VoiceOver reads most page elements.

Button Labeling

Few buttons are clearly labeled.

Usability

There are some accessibility issues with this app, but it can still be used if you are willing to tolerate these issues and learn how to work around them.

Other Comments

Contact @southwestair on Twitter to report issues with the app in addition to other contact mechanisms. You can also contact @pyyhkala

Developer's Twitter Username

@SouthwestAir

Recommendations

0 people have recommended this app

Options

Comments

Submitted by Steve Holmes on Friday, January 10, 2014

I have been using version 2.1.0 to check in and review flight statuses with no problems. I hadn't thought the date pickers to be accessible at all but just now took a look in version 2.1.0 and that part seems to work now. What you have to do is double tap each date (from and two separately) and then explore by touch the calendar pattern on lower part of the screen. Double tap the desired date and then find and double tap the done button to lock that date in. Note that you need to change the month by double tapping the unlabeled button before or after the month name to move back or forth respectively to the desired month. Problem now is when you choose the flights that come up in the search, I cannot pick which price point; it seems to default to the cheapest (wanna get away). I see no accessible way to choose one of the other points like business select. There are still several unlabeled buttons but in general, I think this app has improved quite a bit with Version 2 and later. I have tested this on the iPad Mini and the iPhone 5C.

Submitted by Michael Hansen on Wednesday, May 21, 2014

Member of the AppleVis Editorial Team

Version 2.4.0 is now available. From my limited testing, it appears as though no substantive accessibility improvements have yet been made:

"What's New in Version 2.4.0

We’re excited to bring more LUV to the tips of your fingers with version 2.4. In this update we’ve added:
• Mobile Boarding Pass in 28 airports: ABQ, ATL, AUS, BWI, BNA, BUR, DAL, DEN, FLL, HOU, LAS, LAX, MCI, MCO, MDW, MKE, MSY, OAK, PHL, PHX, RSW, SAN, SFO,
SJC, SMF, SNA, STL, TPA.
• NEW upcoming trip cards on your homepage so you can quickly view the info that matters to you the most while traveling like Flight Status, Boarding Position,
and Gate Information.
• Ability to access our most popular tools like Checkin and your Mobile Boarding Pass options right from the home screen.
• Additional bug fixes and improvements.

Thanks for all the feedback! Let’s keep that conversation going and stay tuned because soon we will be rolling out mobile boarding pass for even more airports!
For more info visit southwest.com/mobile."

Submitted by Siobhan on Wednesday, May 21, 2014

Hi Michael and others, I have squeaked enough to get a voice mail saying they were working on their mobile site. A question to their facebook page a few weeks later didn't prove helpful. I'm not on twitter much or i'd aproach that way.

Submitted by Kelly on Saturday, October 18, 2014

What's New in Version 2.8.0

• iOS 8 compatible
• Moved DING! into the hangar for repairs
• Squashed some bugs

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