Last modified
Wednesday, October 4, 2017

Description of App

The Walgreens App featuring Refill by Scan and QuickPrints, makes your life easier. Refill prescriptions faster, get photo prints in about an hour and know the deals before you shop. PASSBOOK •If you’ve upgraded to iOS6 you can connect your Balance Rewards account to Passbook •Create a Balance Rewards account, log in and add your rewards card to Passbook •Select your preferred Walgreens location and when you’re near that store, Passbook will display your Balance Rewards card BALANCE REWARDS FEATURES •Save, earn, redeem, in store and online •Get exclusive pricing as a member •Scan your mobile card at checkout to earn points and check your point status wherever you are STEPS WITH BALANCE REWARDS •Become a members and get points for logging activities and setting goals •Set goals and log activity for Walking, Running, Frequency or Tracking Weight •Earn badges, get exclusive product offers and other great rewards PHARMACY FEATURES •Refill by Scan* - Simply scan the barcode on your prescription bottle for instant refills •Points for Refills** – Balance Rewards members get 500 points every time they refill a prescription •Pill Reminder – Schedule reminders on your app to take your medication •Transfer Prescription – Easily transfer your prescriptions to Walgreens •Refill Reminders – Sign up to get Rx Text Alerts to know when it’s time to refill your prescriptions •Health Info – Access a helpful health reference encyclopedia, track your weight loss, BMI, ovulation & so much more PHOTO FEATURES •QuickPrints – Choose pictures from your iPhone albums to print and pick up at your local Walgreens in about an hour—no log-in or account required. Upload up to 100 photos at a time. •Print from Walgreens.com – Enjoy a faster, more seamless printing experience using your Walgreens.com photo albums and print single-prints or entire albums through QuickPrints, ready for pick up in about an hour •Print from Facebook – Select photos from your Facebook albums to print and pick up at your local Walgreens in about an hour •Print from Instagram – Print your Instagram photos to Walgreens and pick up in about an hour •Photo Editing – Edit your photos using filters and a variety of editing tools •Posters and Canvas – Make your photos larger than life •PrintWorthy™ – Create and print a PrintWorthy™ card using a photo from your Facebook albums with likes and comments SHOPPING FEATURES •Coupons & Offers - Access multiple offers with the Mobile Coupons feature and view local weekly offers in our Weekly Ad •In Store Maps – Use your Shopping List to map and find items on a Walgreens store map •Barcode and QR Code Scanner - Learn more about our products by scanning product barcodes or QR codes from our paper Weekly Ads •Local Shopping – Set your preferred store and search your store’s inventory There is no charge to download the Walgreens app, but specified rates from your wireless provider and other fees as noted in your Walgreens account agreement(s) still apply. * Available only on iPhone® 5, 4S and 4 ** Due to state and federal laws, points cannot be earned on some items. Points will not be awarded to anyone who currently is or was at any time in the 6 months prior to purchasing Pharmacy Items covered by Medicare, Medicaid, Tricare or any other government-funded healthcare program. Pharmacy Items must be purchased at participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy locations ("Participating Stores") to earn points. Excludes Pharmacy Items purchased from AR, NJ or NY pharmacies and prescriptions transferred to a Participating Store located in AL, MS, OR or PR. See Balance Rewards terms and conditions for full details What's New in Version 3.5.2 With this update, we have addressed the app launch crash issues that were experienced by some of our customers. We sincerely apologize for the inconvenience and thank you for your support and understanding.



Free or Paid


Apple Watch Support

Not Known

iOS Version


Device(s) App Was Tested On

iPod Touch

Accessibility Comments

***AppleVis Editorial Team Note: The usability rating for this app has been adjusted based on user comments. The below accessibility comments were for an earlier version of the app.***

I gave this app another try after my last review of this version, and it actually seems to work better than before. Much of the app seems to be accessible, if hard to work with sometimes. The pill reminder still seems to be totally unusable, but the other features work well, even if some of the buttons aren't labeled correctly. The bug where swiping doesn't work still occurs occasionally, but you can usually get it fixed by dragging your finger around until you find something. Also, Voiceover sometimes gets stuck on the main menu buttons, rather than the buttons of the currently open screen. To fix this, try opening and closing notification center.

VoiceOver Performance

VoiceOver reads most page elements.

Button Labeling

Most buttons are clearly labeled.


Some parts of the app are accessible with VoiceOver, but not enough to make it usable.

Other Comments

Note: There is also another Walgreens app specifically for the iPad, but since I don't own an iPad, I was unable to test it.


1 people have recommended this app

Most recently recommended by Ro 8 years 2 months ago



Submitted by Ro on Friday, July 26, 2013

I downloaded this app yesterday after first checking AppleVis. Took my chances since the entry was old and it seems to me that things have been very much improved with the app and Voiceover. It's not perfect but it's pretty great. I was able to set up an account and set text alerts for prescriptions, check the status of my refill, check prescription instructions, very very nice. I haven't played too much with trying to scan barcodes so I don't know if that works and I haven't done any sort of shopping, but for the purpose I needed in handling my prescriptions, it's fabulous. Quite accessible on my iPhone 4.

Submitted by Bryan Jones on Sunday, October 12, 2014

While some parts of this app seem to be accessible with VO, I encountered a number of important accessibility roadblocks and would hesitate to recommend the current version. Here are a few of the issues I found on my iPhone 5S running IOS 8.0.2.

Issue 1: Upon first launch of the app, I was able to hear many screen elements but could not activate any of them. This was caused by a mostly inaccessible popover that could only be made to go away by closing and relaunching the app.

Issue 2: Most buttons on the main screen are unlabeled. There are separate text labels, and with time and patience it is possible to determine which label goes with which button. Beyond the main screen, there are numerous unlabeled or poorly labeled buttons throughout the app.

Issue 3: The listing of weekly specials is inaccessible to VO.

Issue 4: Choosing the "Transfer Prescription" option presented a screen with no information, just a single close button.

I found the store locator and some parts of the shopping section to be accessible given enough patience.

Submitted by J.P. on Monday, October 13, 2014

This app used to be very accessible. I contacted Corp. Below is email I received this morning.

Dear JP,

My name is Michelle and I work on the Walgreens.com Customer Service Team at the Corporate Office for Walgreens. I am contacting you today regarding your inquiry about the Walgreens iPhone App.

I apologize for the issues you are experiencing with the Walgreens iPhone App. We have contacted our IT Department and they have advised that they are currently investigating the issues on the iPhone App. They also advised that they are working on the weekly ad and it should be fixed by the end of October.

If there is anything I can do to assist you with shopping or placing an order please contact me.

I apologize again for the inconvenience this has caused.

We at Walgreens.com look forward to serving all of your prescription, photo and drugstore needs. Be well.


Michelle H

Toll-free: 877-380-8070
Monday-Friday 7:30am-4:00pm Central Time

Submitted by KE7ZUM on Tuesday, October 14, 2014

Sounds like a canned reply. I should know. I have several saved templets for my business I run to save time and energy.

I guess we really will see by the end of october eh?

Take care to all.

Submitted by Gary c on Thursday, May 16, 2019

My primary interest in this app is refilling prescriptions. I was able to easily read prescription information and request a refill. It has the ability to scan barcodes but I wasn’t able to get this to work.
For the most part things seem to be labeled, but I did find some unlabeled buttons. In the form to sign up for their rewards program, there was a checkbox that wouldn’t toggle with voiceover, and a date picker that wouldn’t allow me to exit it. (I had to Close the program.) I confirmed that these do work without voiceover, and sent feedback.

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