Chewy - Where Pet Lovers Shop

Last modified
Wednesday, May 2, 2018
Category

Description of App

Chewy just made shopping for your pet easier. Swipe, slide and tap your way through 1000+ brands of your favorite pet food and supplies. Shop your favorites, manage your Autoship, track your order status, easily get access to our 24/7 pet experts, plus so much more. It’s everything you love about Chewy.com, now in a convenient app.

CHEWY.COM
• An easier, more convenient way to shop for your pet, online and on your smartphone
• More than 1000 top brands of pet food and supplies
• FREE 1–2 day shipping on orders over $49
• Prices you’ll love on your favorite pet food and supplies
• Friendly, knowledgeable customer service team available 24/7

AUTOSHIP
• Get pet food and supplies automatically shipped to your door
• Change or update your order anytime
• Easily change how often orders ship and cancel anytime
• Save an extra 5-10% on every shipment of select brands
• Sign up today and get 20% off of your first Autoship order

Version

2.4.1

Free or Paid

Free

Apple Watch Support

No

Device(s) App Was Tested On

iPhone

iOS Version

11.3.1

Accessibility Comments

This app, to the best of my knowledge, is now completely accessible. Not everything used to be clearly labeled, and quite a few things weren’t labeled at all. In looking at the problem areas from before, everything now seems to have been fixed in this latest update. It took a while, but everything is working beautifully now.

VoiceOver Performance

VoiceOver reads most page elements.

Button Labeling

Most buttons are clearly labeled.

Usability

The app is fully accessible with VoiceOver and is easy to navigate and use.

Other Comments

This app is awesome! I use it to order Bravo, which is the food I give to my two pet dogs, which is great, because it's a harder-to-find food that's not sold in many stores. You can order practically any pet supplies from Chewy, sans frozen products, and they're all delivered to your door! Think of it as Amazon for pet products! And being able to set up your orders to be autoshipped to you, you don't even have to panic that you forgot to pick up dog food again!

Developer's Twitter Username

@Chewy

Recommendations

2 people have recommended this app

Most recently recommended by Shersey 1 year 10 months ago

Options

Comments

Submitted by Jordan on Monday, April 30, 2018

Well, unsuable since it keeps telling me either my username or password is wrong when I can loging on the website with the same username and password with no problems. Also VoiceOver does have problems on the Accounts tab especially with edit fields for username and password.

Submitted by Shersey on Tuesday, May 1, 2018

I've been logged out a few times before, and everything has worked well for me when logging back in. I've not had any problems with using the same account on the website and the app. I'd try resetting your password. And what is the issue you're having with the accounts tab? Is this when you're logged out and trying to log in? I can take a look, but it would be more helpful if you could be more specific.

Thanks,
Shersey

Submitted by Shersey on Tuesday, May 1, 2018

So, I just tried logging out and logging back in, and I had the same problem you did with not being able to do it at all. I pressed the email and password button, expecting the username and password edit boxes to pop up, but nothing did. There was a sign-in heading that only showed up after pressing that email and password button, but nothing relevant under it. I'll be calling them about this. Once they fix this issue, I think everything should be all right. :)

Thanks,
Shersey

Submitted by Shersey on Tuesday, May 1, 2018

I just called Chewy and made them aware of the problem when trying to sign in. The representative I spoke with was very friendly and apologized for the problems I was having. He said that the options for signing in or creating an account should be after the version number. I explained what VoiceOver is, and a little of how to use it--enough to get him or the IT team started in diagnosing the issue--so I'm hoping it should be fixed soon.

Thanks,
Shersey

Submitted by Shersey on Wednesday, May 9, 2018

I'll be telling Chewy to format the sign in button and subsequent text fields on the account tab like this so that it works with VoiceOver! To sign in:1. Go to the favorites tab
2. Double-tap on the text that says “Sign In. |. Create Account.”
3. Enter your account details, then press sign in.

The app may not be perfect, but I’m glad we have a way to access the app, both for new users and current users, who, like me, signed out to test the issue a previous commenter was, and still is, having.

Thanks,
Shersey

Submitted by gailisaiah on Tuesday, October 23, 2018

I was looking for waterless shampoo for my guide. It was so easy to narrow my search, use the fields, find my options, and then add my choice to shopping cart. To me, as I said in my review, the app is easier to use and look for things than the web site. I highly recommend this app! And on a side note, if you need to call Chewy, their representatives are very nice and helpful.

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