Lloyds Bank Mobile Banking

Last modified
Wednesday, October 4, 2017
Category

Description of App

With this updated version of the Lloyds TSB Mobile Banking app, it’s even easier to manage your Lloyds TSB UK personal accounts on the move.

Based on your feedback, we’ve made these additional improvements to Mobile Banking:
• View a longer transaction history
• Register for Internet Banking
• Change some of your personal details
• Manage your existing overdrafts

Even if you’re not a Lloyds TSB customer, you can use the app to find any Lloyds TSB branch or Cashpoint ® and LINK ATMs in the UK.

With the latest updates, you can now:
• Find a Lloyds TSB branch or Cashpoint® or LINK ATM in the UK
• Log on with your usual Internet Banking details
• View balances and transaction history
• Check your credit card limit
• Make transfers between your Lloyds TSB UK personal current and savings accounts
• Set up and make payments
• Find useful Lloyds TSB phone numbers

- And enjoy a high level of security.

You don’t need to register to use the app’s Mobile Banking services if you’re already a Lloyds TSB personal Internet Banking customer. Simply log on with your usual details wherever you have signal. If you haven’t registered for Internet Banking yet, you can do it through the app.

Keeping you safe online
We use the latest online security measures to protect your money, your personal information and your privacy.

And our online guarantee means we’ll refund your money in the unlikely event you experience a fraud when using this app as long as you’ve been careful (for example, kept your security details safe).

Some things you can do to help protect yourself when using this app:
• Treat mobile security as seriously as you treat computer security.
• Take care when entering personal information in public places.
• Find out what software your phone provider offers to protect you online.
• Switch off Bluetooth when you’re not using it
• Don’t accept or open any applications or MMS messages from unknown senders
• Use your mobile phone’s security lock or PIN

Important information
This app and Mobile Banking are designed for use in the UK. We don’t charge you for using this app but your mobile operator may charge for some services. Services may be affected by phone signal and functionality.

The Branch/ATM finder uses location based services. We, LINK Scheme and/or Google may get data about your location (i.e. GPS signals from your mobile device) or data that can be used to approximate your location (such as your mobile ID).

The Mobile Banking service in this app is available to our UK personal Internet Banking customers only. Use of it is subject to our website terms and conditions and Internet Banking terms and conditions. http://www.lloydstsb.com/legal.asp

By using this app or providing information to us, you consent to the use and transfer of your information as set out above and in our privacy policy. www.lloydstsb.com/privacy2.asp

Cashpoint® is a registered trademark of Lloyds TSB Bank plc.

This app and Mobile Banking are operated by Lloyds TSB Bank plc (registered in England and Wales (no. 2065), registered office: 25 Gresham Street, London EC2V 7HN) and Lloyds TSB Scotland plc (registered in Scotland (no.SC095237), registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Authorised and regulated by the Financial Services Authority.

Version

1.2

Free or Paid

Free

Apple Watch Support

Not Known

Device(s) App Was Tested On

iPhone

Accessibility Comments

As far as i can tell it's fully accessible with voiceover.

VoiceOver Performance

VoiceOver reads all page elements.

Button Labeling

All buttons are clearly labeled.

Usability

The app is fully accessible with VoiceOver and is easy to navigate and use.

Recommendations

0 people have recommended this app

Options

Comments

Submitted by Will on Friday, November 13, 2020

Has anyone else in the UK tried latest lloyds app, now they have separated TSB? I need someone if possible, to go and make a payment and transfer, which is the 3rd tab on the bottom row. When I am trying to confirm the selected account, it is timing out and me and acting like I wish to leave the page. I use an iphone 11 pro, running ios 1414.2

Submitted by Will on Saturday, November 14, 2020

hi mark so what happens? for you, does it bring up the "alert" box and ask you to leave, or stay? if so, does it work normally when voiceover is disabled?

Submitted by Dan Cook on Sunday, November 15, 2020

Hi, I'm having the same problem here, where I click continue, and it asks me to leave or stay. only the leave button works. Interestingly this is also true in the Halifax app, made by the same team.

Submitted by Brad on Monday, November 16, 2020

If you need to or want to switch to an accessible app, try barclays.

It's a bit fiddley to log in but once you get used to the fact the numbers are a bit spaced apart; the app is very accessible, the only thing is that when you transfer money; it will say the to box is dimmed even though it isn't. Apart from that; the app is fully accessible.

Submitted by Will on Monday, November 16, 2020

I think signup to them quite fiddly as even when try align the passport page and do video can't varify me

Submitted by Will on Wednesday, November 18, 2020

Did lloyds get back to you Dan? not impressed really as this makes banking with them useless. if we can't make payments to our accounts, and/or people when we need to then not worth staying with them.

Submitted by Mark P on Wednesday, November 18, 2020

In reply to by Will

I reported this vian the Lloyds Bank app itself. I have not had a reply but hope there will be a fix update soon. I will say that each update has improved the app and its accessibility so I assume this is a bug that crept into the last update and will be squished soon.

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