Note for UK users of apple devices and the new paramount plus service... No audio description.

By Oliver Kennett, 22 June, 2022

Forum
tvOS and Apple TV Apps

Hi everyone,

So was excited to learn paramount plus is now in the UK. I was, however, horrified to discover that neither the integration into Apple TV app nor the stand alone app provide audio description, as is found in the US version of the service.

I'm uncertain if it works on other non-apple devices, but it certainly isn't yet an option here.

I'll keep this thread updated but also, if anyone else has got it working or can say if paramount is offering AD or not, please chime in.

Thanks

ollie

@OliverKennett

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Comments

By Charlotte

1 week 3 days ago

I expected the PP shows with AD in the US to have it here in the UK. But so far today, the only one I have found with it is Discovery season 1.

I only seem to have season 1, although I expected all 4. Maybe they are adding things slowly?

I will be very upset if the US shows with AD aren't available with it here.

By Oliver Kennett

1 week 3 days ago

That's great. Just checked it out myself here on Apple TV though, interestingly, audio description only seems to be available through the paramount app and not when playing through the Apple TV app. In fact, there are several languages/audio tracks, that don't appear as an Apple TV channel, but do within the Paramount app.

This is encouraging.

I am finding, however, to interact with the audio options I'm having to change VoiceOver to follow focus rather than direct touch. I've got the old 4k with the stupid little Siri remote, so that is something for people to be aware of.

It might simply be that they are behind on the catalogue and haven't yet migrated all audio tracks and languages over. Fingers crossed, anyway.

By Charlotte

21 hours 23 min ago

I emailed and got nothing back so let my week's trial lapse. I really wanted to watch Strange New Worlds, but it wasn't ever described.

I could only ever get season one of Discovery to. Disappointing! I watched season 1,2 and 3 with no probblem at all on Netflix.

By Oliver Kennett

13 hours 14 min ago

I did get a reply and it was the canned: Thank you for your email and we understand it is frustrating... Blast blast bla... We will let the appropriate department know... Black black Black.

I'm just hounding them on twitter with every tweet they put up. The worse we can make them look the quicker they'll get on it but, same, I've let my free trial expire so testing for it in the future is going to be an issue. I think you might be able to get a second trial if you get the actual app, if you used the apple channel, or vice versa.

Check out audiovault.net in the meantime. They'll most likely have the new Star Trek soon as the series, I believe, has finished.