Latest iTunes on Windows and selecting items apparently broken

Forum
Other Apple Chat

Both with Jaws18 and NVDA latest, shift+arrowing either up or down while selecting items, neither screen reader reports what item is being selected, rather it reports the first item one selected, thus I had to count how many items up or down from the first one I wanted to delete off my iTunes library on my Laptop, before shift-arrowing in reverse to select and delete. Let us know if you guys can also reproduce this on your ends? My Laptop is a Windows7 HP.

Options

Comments

Submitted by Fatima.Hamoud10 on Friday, May 19, 2017

I am not having this problem. When I press shift + down arrow or up arrow in iTunes, JAWS will not read the same item. If I press shift + down arrow, JAWS will read all of the items in my iTunes library. The same thing happens when I press shift + up arrow. I have a desktop computer running windows 8.1 and JAWS 15. I also have the latest version of NVDA.

Submitted by Gerardo on Friday, May 19, 2017

In reply to by Fatima.Hamoud10

That's weird! So OK if it's not either jaws or NVDA, what keyboard settings within iTunes's Preferences/General should I look at? the Use Keyboard navigation is on, so what might the problem be then that iTunes doesn't read what i'm selecting with Shift+up and down arrows?