Changing account password

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Hi,
I was sent a link to reset password setting. But when I enter the website, it says about the current password to change the password. But I don’t know my password. Because I forget it. How can I solve this problem? Thank you very much guys.

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Submitted by Dawn on Saturday, November 2, 2019

Hi.
Have you looked in your passwords & accounts settings on your device 2 see if the password is there? If not, look. If not, maybe check & see if there's another way 2 change it. Like say a security question you can answer instead. That's kind of a convoluted way 2 handle password recovery. I don't think I've heard of a site doing this before.
If all else fails, maybe contact the sites support team. Explain your situation, & see if they can help.
In jhe future, I'd save all your passwords on the ipad or whatever device you have. This has saved me a time or 2. Hope you get it fixed! Good luck & hope this helps!

Submitted by David Goodwin👨‍🦯 on Saturday, November 2, 2019

If you were taken to a page which asks you to enter your existing password after following the link included in the reset password email, it's likely that you already had an active session open on the site (so were already logged in).

In this situation, it's normal and recommended practice to ask that you enter your existing password as part of the change password process.

Of course, this doesn't work if you have lost or forgotten your existing password since you logged in ☺️

So, if this is the case here, first make sure that you are completely logged out of the site (in which case you will see the login link near to the top of every page).

You will now need to request a password reset email at https://www.applevis.com/user/password

Note that the link in the email is only valid for 1 use and has to be used within 24 hours, so the one in your previous email will not work.

If you follow the link in the new email, you will be redirected to a page that has two password fields for you to enter and confirm your new password.

Now just click or double tap on the Save button.