VMWare Fusion problem

Hello,
I'm trying to help someone who has recently purchased vm-ware fusion, set up there virtual machine.
They have the virtual machine set up, but when they are in the vmware fusion window, they can't interact with the windows virtual machine. I have tried to explain to them that the keyboard input is not being grabbed by the virtual machine. When I told them to press command G however, nothing happens for them.
Any ideas here to fix this problem would be great.
Thanks,
Darrell

Forum: 

#1 try going

try going into system preferences, security and privacy. In the privacy tab go into the accessibility category and check the box for vmware fusion. This makes the keyboard work in vmware fusion with the vertual machines. Hope this helps