Playing incoming media in Viber

Hi,

I use Viber to chat with my family, but since recently, when someone sends me video, I can't open it just by double tapping on it, but I rather have to get sighted assistance, because there's apparently an arrow that you need to interact with in order to view the media.
Is there any way to do this with voiceover?
Any help would be appreciated.

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#1 I have the same issue.

App Developer

Hi. I have the same issue with viber. Please, help if anyone knows.