Error Message when Pairing IPhone 5s and BrailleNote Apex

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Braille on Apple Products

I am trying to pair my BrailleNote Apex with my IPhone 5S and can't seem to make it work. The first couple times I did it it said can't connect please make sure the apex is ready to connect and the password is correct. Now it is saying can not load driver for Apex. Any help with this would be greatly appreciated.

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Submitted by Scott Davert on Wednesday, July 9, 2014

Member of the AppleVis Editorial Team

Hi.
Which version of Keysoft are you running? Also, have you tried both restarting your phone and doing a soft reset on the Apex? I've had to do resets with space and 4-5-6 or JKL on the qt before to get it paired for the first time.

Submitted by Sam on Thursday, July 10, 2014

Hi,
I would suggest a reset of basic flash disk files.
Options (space with o or function + o)
Support information mode (Space with I or read with I)
Restore flash files (backspace with R or Control Fn R)
Then ensure you are in Braille Terminal mode with your channel set to bluetooth.
Cheers
Sam

Submitted by Crystal M on Thursday, July 10, 2014

In reply to by Scott Davert

I am running keysoft 9.4, when I tried pairing after the soft reset the phone tells me make sure Apex is turned on and in range. It is sitting on my lap, so I know it is in range. I checked that bluetooth is turned on and the braille terminal says bluetooth also.

Not sure what did it, but it finally connected. Might have been a combination of the two suggestions.
Thank you