Is anyone else suddenly unable to use itunes, version 12.7, on Windows with NVDA? I use itunes on my Windows computer every day with NVDA and I normally have no issues. However, yesterday itunes became totally inaccessible to NVDA for me, and I'm trying to trouble shoot exactly what is going on here.
The issue started when I tried updating itunes to the latest version; as I was downloading the update, I ran out of room on my hard drive. The installer told me as much, so I canceled the download; however, the installer seemed to hang and have trouble when I hit cancel. I made some room on my hard drive and decided I would try again later. I then realized that itunes was not working.
It was like the app was totally inaccessible, I could not access any controls, alt does not bring up the menus, and object nav does not help. I assumed at this point that the app had been corrupted during my failed attempt at updating it. But then I realized that I was able to use the app normally with jaws. In fact, everything seems normal with the latest version of jaws. This is when I really started scratching my head.
I tried downloading a new copy of the current version of itunes, but that did not change anything. I then tried switching over to the latest version of NVDA, because I normally use an older version for reasons; itunes is still not accessible for me with the latest version of NVDA, although it's still working fine with jaws.
Of course, I have more things I can try, but I thought it would be best to first reach out and see if anyone else is having this issue with NVDA and itunes version 12.7. This is a very annoying issue for me, I use itunes all day long to listen to things while I work, and I really don't like jaws, so I'm not about to start using it just to access itunes.