So just a bit of a rant here... I'm not sure if any of you have experienced this but, when I report bugs to apple accessibility, such as the use of bluetooth speakers with IOS 14.5 and the weird fluctuation of volume, they replied by asking me to run diagonsistics on my phone and sending it in for them to check.
Now, this pisses me off. Partly because the instructions seem to be wrong, but that they expect me to spend half an hour doing their job for them. I'd understand if it was my specific use case, but this is an error on the part of the developers. It is an easily replicated issue. Why should I, after spending a grand on a phone, work for free in assisting them in their shitty product?
I have said as much to them. I'd understand if they were a small company but, well, they're not. I see it as a huge insult that they either don't believe the bug exists, that I've not explained it well enough or that, as a blind user of their products, I should go the extra mile to make it work for me.
Anyway, sorry, I just wanted to get that off my chest.
what do you think? Is it fair for such a rich company who charge premium prices to ask its minority users to run such diagnostics despite it being easy to reproduce?
I do realise the irony, saying my time is valuable and then spending ten minutes screaming into the virtual void, but that's my choice.
thoughts? Am I being a prick?