questions about new phone

iOS & iPadOS

I just upgraded my original 64 GB iPhone SE to a 64 GB iPhone SE 2020.

First, when the people at the phone store tried to restore my iCloud backup to the new phone hardly anything was restored, so they used this app called "Copy my data" or "copy my files" to transfer my data from my old phone to the new one. While that seems to have worked for the files it had access to, I have to wonder what files it couldn't transfer. And after talking with some friends that just did a similar upgrade themselves and reported that they had no such problems with their new phone and suggested that my new phone might not be working 100% and that I should seriously consider returning the phone for a replacement or refund. At this point I tend to agree with them but first would like to know if anyone here has encountered this problem and if so did it result in returning the new phone?

Also, I accidently did a two finger double tap on the home screen and Apple Music started playing something! I do not subscribe to Apple Music, and I declined the free 3 month or 30 day trial that was offered, so how do I disable this function?




Submitted by Tyler on Thursday, January 7, 2021

Member of the AppleVis Editorial Team

Had you previously excluded items from your iCloud backup in Settings > [your name] > iCloud > manage storage > backups > [your old phone]? If so, they would not be transferred to your new phone.

If you still have the old phone, you can reset the new one and go through the setup process again, but this time migrate directly rather than restore from an iCloud backup. Alternatively, you can make a full backup of your old phone on a computer and restore the backup to the new one.


Submitted by Cowboy on Thursday, January 7, 2021

In reply to by Tyler

I had the same thought regarding backup settings.

Personally I always do the computer backup and update my new phone that way. I don’t want anyone in the store touching my data. If I’m keeping the phone it’s not as big of a deal but it’s also the quickest way to restore a phone.

Submitted by Orko on Thursday, January 7, 2021

In reply to by Tyler

Yes, I do have some things excluded from the iCloud backup because I do not use them so there is nothing to backup.

Yeah, I just learned the lesson about letting someone else work with my data, without my knowledge or consent the store employee turned on two factor authentication on my Apple ID. I had left it turned off for a reason and am really annoyed that he did that. Especially since Apple has disabled the ability to turn it off so unless they can turn it off at Apple, I'm stuck with it. I do intend to file a complaint with the store's owner, as I feel that regardless of the circumstances, there was absolutely no reason for him to do that, especially without asking me first.

And I cannot do the computer backup even though I'd prefer doing that to putting my personal information in the cloud, but I refuse to use iTunes for Windows because it is an accessibility nightmare that Apple will not fix because it runs on a competing operating system.

Just like a small child throwing a temper tantrum and being very selfish. Apple is showing the world that all they care about is themselves, if they cared at all about their customers, they'd know that most of their iDevice customers will be using Windows PCs and take steps to make iTunes for Windows far more accessible than it currently is. Or even better, they'd allow their iDevices to look like a flash drive when plugged into a computer's USB port. Then we could just use our favorite file manager to backup our iDevices. But Apple has shown that they are not so forward thinking as they'd like us to believe they are.

Submitted by Jim D on Thursday, January 7, 2021

While I rarely have to use it, the few times I have had to use iTunes for Windows with different clients over the past six months, I haven't found any accessibility issues. If you know how to use it, iTunes is fully accessible and usable for performing the tasks like the ones you describe. I would suggest stop ranting and learn how to use the application.

Submitted by Blee Blat on Thursday, January 7, 2021

In reply to by Orko

Yes, iTunes for Windows is clunky, and probably bloated, but I use it daily for Apple music and I've used it to backup my iPhone and iPad. I feel like Apple's done a sane job making it accessible, but I'd recommend, as a previous comment said, that you get familiar with the keyboard shortcuts and the user interface functions you need. But as I write this, I'm listening to music on iTunes just fine.

Submitted by Orko on Thursday, January 7, 2021

I did use iTunes for several years when I had an iPod and no matter how much I used it I always had to fumble around trying to find what I needed or just getting it to do what I wanted. I was ever so glad when I got my Victor Reader so I could get rid of that piece of sh*t known as iTune for Windows.

I had had enough! Tomorrow I will be returning the new iPhone for a refund and insist that they activate my old phone on their service instead.

Thanks anyway for the responses, but it doesn't look like there are any usable answers for me here.