Xfinity Mobile
Description of App
Introducing FREE Text Messaging from XFINITY for XFINITY VOICE Residential Unlimited customers. Now use your home phone number to send and receive text messages for FREE * from the XFINITY Mobile App!
Pay your bills, check emails, send and receive free text messages using your home phone, visual voice mails, set call forwarding and more!
Stay connected on the go with your unified inbox, where you can check your Comcast.net email, Text Messages and XFINITY voicemail together in one place. Sync your mobile address book with your Universal Address Book so all contacts are in one convenient place. See who called your home phone, listen to important voicemail messages and forward calls from your home phone to your iPhone. View your account information, pay your bill, set up automatic payments within the new XFINITY Mobile app.
FEATURES
NEW!
Text Messaging from XFINITY
- Free* texts to anywhere in US & Canada
- No texting plan required from your mobile provider
- Even text with your iPad® or iPod touch®
- Included for XFINITY VOICE Residential Unlimited customers. Terms & conditions apply.
Unified inbox
- Email and voicemail in a single inbox
- Push notifications for new email and voicemail
- Mark emails as ‘Spam’ and sort and search your email
- Mark messages as ‘Read/Unread’ and ‘Heard/Unheard’
- Upload attachments from your photo library
- Access your external email accounts all in one place – Gmail, Yahoo, etc
XFINITY Voice
- NEW! Send and receive FREE text messages from your home phone number
- See who's calling your home phone with real-time alerts to your iPhone
- Listen to your voicemail and view your home phone call logs
- Forward a voicemail as an attachment in an email
- Forward your home phone calls to your iPhone or any other number
- Easily add callers’ phone numbers directly to your Universal Address Book
Universal Address Book
- Sync your iPhone/iPod Touch contacts with your online Universal Address Book
- Add your contacts as favorites along with their pictures
- Add/delete/modify your Universal Address Book contacts from within the App
My Account
- View your account details
- Make one-time payments
- Set up automatic payments
- View billing history
XFINITY TV
- One touch access to the XFINITY TV app
For application support - refer to the support links on this page or email us at comcast_mobile@cable.comcast.com
Discussion forum - please visit -http://forums.comcast.ne.
Version
Free or Paid
Compatibility
Device(s) App Was Tested On
Accessibility Comments
THe App's main screen has eight elements, all of which are reachable by the VO cursor but only 3 of which are actually labeled. I've listed them here along with a brief description of the intended function of each item and some accessibility notes regarding the content and function of each item.
1. Messages (unlabeled button). This opens a unified messaging inbox. While the content of the emails are accessible with VO and I was able to navigate this section with some patience, many of the buttons and controls are poorly labeled. Also, I do not subscribe to Comcast phone service so am not able to evaluate voice messages or text messages in this section.
2. Address Book (unlabeled button). This seems to just link to the built-in IOS Contacts App, and is thus accessible. There also seems to be an option to sync with a comcast address book but I left that one untouched.
3. Digital Voice (unlabeled button). If you subscribe to Comcast Digital VOice home phone service, this section supposedly enables you to listen to home voicemail, set forwarding options and view call history from the App.
4. xfinity TV (unlabeled button). This simply launches the separate xfinity TV App or takes you to the App Store to download that App if you do not have it installed. I do not subscribe to xfinity TV but there is a review of the xfinity TV App on Applevis.
5. My Account (unlabeled button). This allows you to view and edit your account information and make payments. I attempted to setup a recorring payment plan through this App and found that the process was full of unlabeled or poorly labeled buttons and controls, so much so that I was unable to complete that process through the App.
6. A button labeled, "icon info." This section contains the following 4 subsections:
6A. FAQ / Getting Started Guide. Opens help info with advertising in a web interface. Seemed mostly accessible.
6B. Contact Us / Feedback. Opens an accessible web-based feedback submission form.
6C. Discussion Forums. Loads a web interface to comcast's discussion forums.
6D. Terms and Contitions. Loads web content that includes links to comcast terms of service, etc.
7. An item that announces the App version, in this case "v352."
8. A button labeled, "icon settings 24 X 24." This section enables you to adjust settings for various parts of the App, including mail options, email signature, push notifications, login info, etc. These settings seem to be correctly labeled and seem to use standard accessible IOS controls.
Comments
#1 xfinity mobile
I also tried this app a few months ago to set up my comcast email on my phone. Ended up taking it to Verizon to get it set up since the app was not at all accessible. When I entered the app, I couldn't access email at all. Vo stopped working when I got to the inbox... Very frustrating.
I reported this to the developer but haven't heard anything back. I did get several calls from Comcast regarding this. (They were aware of the problem because I had been working with the reps over the phone originally before taking the phone to the Verizon store. They created a ticket and called me several times to follow up. I explained the problem to at least 3 different people, and they all claimed they were passing my information on to the team working on this. Hopefully something will be done to make this app accessible.
#2 Xfinity Mobile v3.5.3. No accessibility improvements.
Comcast recently released version 3.5.3 of this App. I've evaluated it and find that no changes have been made to correct the inaccessible elements.
I've submitted several requests to Comcast/Xfinity support and have received only standard form-letter replies.
I've also spent time on the phone with several representatives from Comcast Customer Service, but the best they've come up with so far is to tell me to submit feedback via the standard feedback link on the comcast.net website.
#3 xfinity mobile app
II too have contacted the developer about this app and have had many phone conversations with Comcast about this. It's frustrating but so typical, that they are not listening to us...