External cd drive not working, advice please

Hi all,

Am using a MacBook Air 2013. And just bought a external cd drive from VICTECH on Amazon. The description says that it is compatible with Mac, but when I plug it in, the cd drive does not appear on my desktop. The disk slot only opens if the cd drive is connected to a laptop, and once connected to my laptop I am able to insert and remove DVDs etc: it's just nor appearing in my desktop or anything.
Iv tried:
Different USB ports,
Different CDs
Works fine on the home pc.
The drive does recognise the laptop as it powers up and am able to insert and remove CDs etc, but my Mac is not registering it.
Reading the reviews on Amazon, some other customers have used it with Mac perfectly fine....
Link to product:
[New Version] VicTsing USB 2.0 Slim External DVD-ROM CD-RW Combo Drive Burner Writer for HP Dell IBM Sony Toshiba Acer Apple Asus - Laptop Netbook Notebook PC - Black https://www.amazon.co.uk/dp/B00SSZHYU8/ref=cm_sw_r_awd_MDj3vb29ZZDJJ
Any suggestions as to what I can try?
Thanks
Khafsa :)

Forum: 

Some beginning steps to try.

When in the finder, hit command comma to bring up the finder prefs and make sure that "CD's and DVD's" is checked to show on the desktop.
Another thing to check is to see if it's even showing up in the "Computer" folder of the finder. With a disk inserted, hit command, shift, C to go to the root of the computer. Here is where you'll see any drives that are connected and accessible. Check and see if the drive is there.
If this doesn't work, head over to disk utility. From the finder, hit command, shift, U to bring up utilities and select "Disk Utility."
In that list, you will see any drive and volume that is currently connected to the system, even if it might not be directly accessible from the finder.
Hopefully, this will show the drive.
If this doesn't work, any diagnostics from here on out is far above my head. I hope someone can chime in and continue to point you in the right direction.
Hopefully, this at least gives you a few beginning steps to try before moving on to the really geeky stuff.
Good luck.

Kevin

Thanks but no joy

Hi Kevin,
Thanks for your reply, unfortunately had no luck. Thanks all the same though.

Laptop Power Required

Hi Khafsa,
I found this thread after googling for a similar problem, in this case a BenGoo external DVD-RW drive. Tried all my USB ports, the drive was powering on and spinning but my MacBook wouldn't recognize it.

I remembered that for some high power consuming devices, Mac OS requires the laptop is plugged in before it will provide enough power for the external device to run properly. I disconnected the DVD drive, connected my laptop to the power adapter, rebooted just to be safe... lo and behold, the drive started working!

The famous tech support mantras prevail again, "Have you tried turning it on and off again?" ... "Are you sure everything is plugged in?".. d'oh!

You probably have it solved by now but it's good to have this up here for reference since this thread was the first resource I found on google for the problem.

Best wishes,
Marc

Laptop Power Required

Marc - Thank You, Thank You, Thank You!!! I registered for this site specifically so that I could leave a reply saying how incredibly useful your post was.

Like you I had the same problem and googled - the original question popped up and I checked the Finder settings etc. Then I read your reply. I would NEVER have thought of plugging in the power supply as a way to make the DVD Drive work. The external drive appeared to be working - the light came on and the file lists appeared in the Finder, but it wouldn't play the disc.

I realise if I'd first tried it with the mains power plugged in then I'd never have understood why it didn't work another time without the power supply.

Thank you again.

Bridget