Description of App:
Zendesk is a leading provider of proven cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. Now you, as a support agent, can access your existing Zendesk account through your iPhone or iPad, and stay on top of your customer requests with real-time access to Zendesk anytime, anywhere.
Zendesk for iPhone and iPad provides the following capabilities:
- Access all your support ticket views
- View a real-time list of activity on your tickets
- View and update comments, CCs, tags, and ticket fields
- Apply predefined responses, or macros, to tickets with frequently asked questions
- View all support ticket events and notifications
- Easily bookmark a ticket for future reference
- Search support tickets and knowledge base articles
- Upload and view attachments on tickets
- Take a photo and attach it to a ticket
- Supports TextExpander touch snippet expansion
Free or Paid:
Device(s) App Was Tested On:
Most buttons in the iPhone app are clearly labeled, so voice over reads them fine. Navigating around the app isn't a problem. Getting notification also isn't a problem. When you're trying to edit a macro response, voice over doesn't see that there is a text box in that area. This results in the inability to change a macro response.