ZenDesk
Submitted by Casey on 7 March, 2012 - 10:07
Posted in:
Description of App
Zendesk is a leading provider of proven cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. Now you, as a support agent, can access your existing Zendesk account through your iPhone or iPad, and stay on top of your customer requests with real-time access to Zendesk anytime, anywhere.
Zendesk for iPhone and iPad provides the following capabilities:
- Access all your support ticket views
- View a real-time list of activity on your tickets
- View and update comments, CCs, tags, and ticket fields
- Apply predefined responses, or macros, to tickets with frequently asked questions
- View all support ticket events and notifications
- Easily bookmark a ticket for future reference
- Search support tickets and knowledge base articles
- Upload and view attachments on tickets
- Take a photo and attach it to a ticket
- Supports TextExpander touch snippet expansion
Version
2.1.8
Free or Paid
Free
Compatibility
This is a universal app, so works natively on the iPhone, iPod Touch and iPad
Device(s) App Was Tested On
iPhone 4S
VoiceOver Performance
VoiceOver reads most page elements.
Button Labeling
Most buttons are clearly labeled.
Usability
Some parts of the app are accessible with VoiceOver, but not enough to make it usable.
User Options
1 AppleVis user(s) have recommended this app for VoiceOver users.
Accessibility Comments
Most buttons in the iPhone app are clearly labeled, so voice over reads them fine. Navigating around the app isn't a problem. Getting notification also isn't a problem. When you're trying to edit a macro response, voice over doesn't see that there is a text box in that area. This results in the inability to change a macro response.