ZenDesk

Category: 

Description of App: 

Zendesk is a leading provider of proven cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. Now you, as a support agent, can access your existing Zendesk account through your iPhone or iPad, and stay on top of your customer requests with real-time access to Zendesk anytime, anywhere.

Zendesk for iPhone and iPad provides the following capabilities:

  • Access all your support ticket views
  • View a real-time list of activity on your tickets
  • View and update comments, CCs, tags, and ticket fields
  • Apply predefined responses, or macros, to tickets with frequently asked questions
  • View all support ticket events and notifications
  • Easily bookmark a ticket for future reference
  • Search support tickets and knowledge base articles
  • Upload and view attachments on tickets
  • Take a photo and attach it to a ticket
  • Supports TextExpander touch snippet expansion

Version: 

2.1.8

Free or Paid: 

Free

Device(s) App Was Tested On: 

iPhone 4S

Accessibility Comments: 

Most buttons in the iPhone app are clearly labeled, so voice over reads them fine. Navigating around the app isn't a problem. Getting notification also isn't a problem. When you're trying to edit a macro response, voice over doesn't see that there is a text box in that area. This results in the inability to change a macro response.

VoiceOver Performance: 

VoiceOver reads most page elements.

Button Labeling: 

Most buttons are clearly labeled.

Usability: 

Some parts of the app are accessible with VoiceOver, but not enough to make it usable.